Looking for technical support about any of the Tecom range of products (Challenger, Titan, Security Commander and Forcefield)?
Please contact Direct Alarm Supplies for technical assistance.
Forcefield installers, please ensure you have your certification number on hand as you will be asked for confirmation.
| ||Video Software Downloads |
Get the latest updates to ensure optimal video surveillance performance.
Here you will find, firmware upgrade files, PC software and manuals pertaining to the video systems product line and supporting equipment. Most files have been supplied as Zipped files to minimise download time. Manuals are in PDF. Click on the link below to get to the information you need.
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| ||Software Registration |
Log in to the Titan registration site to register your Titan software.
We are currently experiencing some problems with the Security Commander registration site. Until this is rectified, we would ask that you please register through the link to the right.
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| ||Support Documentation and Manuals |
The resources in the Interlogix Support Portal are for use by industry professionals such as installers, system architects, and specifiers.
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| ||TechTips Newsletter|
The TechTips newsletter features handy hints and tips for those pesky little issues that arise every now and then.
Interlogix (a division of UTC Fire & Security) is a global organisation: we offer products and services from Australia, and from other Interlogix sites around the world. We support all of our products, but especially products developed by our Melbourne Engineering Centre (MEC).
If you are an end-user and need technical assistance, your first point of call should be your installation company.
Australia & New Zealand Technical Support
Phone: 1300 361 479 (freecall within Australia)
New Zealand support: +61 3 9239 1200
Interlogix Support Portal: security.interlogix.com.au
The Interlogix Support Portal manages and tracks technical support issues as well as providing a knowledge base of common issues. It also provides access to an extensive documentation library.
Installers and end-user customers should contact Direct Alarm Supplies as the first point of contact.